Shipping and Delivery

Crooks and Castles shipping works the same way for every order: we pack it, hand it to the carrier, and send you the tracking details. This page walks through each step so you know what to expect after you check out.

The delivery options and costs for your address appear in the checkout before you pay, so you see the full total first. Nothing is added after the order is placed, and the dispatch email confirms the method you picked.

What Happens After You Order

A confirmation email arrives as soon as the payment goes through. We then pick and pack the order, check each item against the receipt, and hand the parcel to the carrier. When it leaves, a second email arrives with the tracking reference, so you can follow the parcel from that point on.

Where Crooks and Castles Ships

We deliver to the countries listed in the address step at checkout, including the United States and Canada. If your country is not in that list, we cannot ship there yet, and the checkout will not let the order through.

Following Your Parcel

The dispatch email holds the tracking reference and a link to the carrier. Tracking can take a day to show the first scan, because the carrier records the parcel only when it reaches their depot.

When Tracking Stops Updating

Sometimes tracking goes quiet in the middle of a route. In most cases the parcel is moving between scans, especially when it crosses a border. If it has not moved for several days in a row, write to us with the order number and we will check with the carrier.

Check These Before You Place the Order

• The full street address, including the apartment or unit number, since a missing number is the most common reason for a delay.
• An address where someone can receive the parcel, or a safe place the carrier is allowed to leave it.
• The size, because changing it after the parcel ships means a return and a new order.

These checks take a minute and prevent most of the delivery problems we see.

If Something Changes After You Order

An address can only be changed before the parcel goes to the carrier. If you notice a mistake, contact us straight away with the order number and the correct address, and we will update it if the order has not shipped.

For anything else about an order you have already placed, the contact page is the quickest route, and including the order number speeds things up.