Get in Touch
Questions about an order, a size, a return or a piece that arrived wrong all come to the same small Crooks and Castles team. Every message is read by a person, so a little detail at the start saves a second email later on.
How to Contact Crooks and Castles
The quickest way to reach us is the form at the end of this page.
If you have already ordered, put the order number in the first line so we can find it right away.
If you are asking about a single item, add its name or a link to its page. A size question with the product name attached gets a precise answer instead of a general one.
When You Can Expect a Reply
Messages are handled in the order they come in, and most get an answer within working hours.
Weekends move more slowly. If something is urgent, such as a wrong address on an order that has not shipped, say so in the subject.
Details That Help With a Problem
A photo sorts out most issues faster than a long description. For a damaged or wrong item, show the tag, the problem area and the packaging it arrived in.
For a fit question, tell us your chest or waist measurement and how you like a piece to sit.
Sending an Item Back
Our returns page covers what can come back, how to start a return and how the refund works.
Read the returns pageRepairs and Alterations
If a seam comes loose or a zip stops working, send a photo first and we will explain what can be done.
See repairsFollowing an Order in Transit
Tracking questions are usually answered most quickly by the tracking page itself.
Track an orderBefore You Write to Us
A few questions come up again and again. The short answers are below, and they may save you waiting for a reply.
Is it possible to swap sizes once I have ordered?
Only before the parcel is passed to the carrier. Write to us as soon as possible with the order number and your new size, and we will update it if the order has not left yet.
What if the delivery address is wrong?
The same rule applies. Once the carrier has the parcel, the address is fixed, so send the change straight away.
Will a sold-out color or size come back?
Sometimes it does, but there is no fixed date. New stock goes up on the product page as soon as it arrives, so that page is the place to check.
Do you make custom pieces?
No, we do not make custom pieces. Each item is sold as the label released it, so the graphics stay on the garments they were made for.
Read our privacy policy to see how we handle your details.