Help
Most requests for Crooks and Castles help fall into a handful of topics: picking a size, sending something back, following a parcel or checking a payment. The links below go straight to the page that answers each one, so you can usually sort things out in a minute.
Frequent Questions
The questions we get most often, grouped by topic with short answers. Start here if you are not sure which page covers your question.
Sizing and Fit
How to measure your chest, waist, hip and inseam, and how to choose between two sizes.
Caring for a Print
A cool wash with the garment inside out and no dryer. The care page explains why each step helps.
Shipping and Delivery
How an order is packed, handed to the carrier and followed until it reaches you.
Returns and Refunds
What we accept back, what we cannot, and how to start a return or a size exchange.
Payments and Refunds
The payment methods offered at checkout, what a pending charge means, and how refunds travel back.
Tracking an Order
Where to find your tracking reference and what quiet days on the tracking page usually mean.
Contact Us
A message to us goes to a person, not a bot. The order number in the first line speeds up the reply.
The Full Shop
Every item currently in stock, with the newest pieces placed first in each category.
Your Account
Order history, saved addresses and the details you entered at checkout, all in one place.
What Is Still on the Way
Stock arrives in batches, so some categories will fill out over the coming weeks. When a new piece is listed it is ready to order, and anything not listed is not available yet.
Getting Crooks and Castles Help on the First Message
Two details make the biggest difference: the order number and the name of the item. With those two in your first message, we can usually answer without asking you anything else.
A photo sorts out anything physical, such as damage or a wrong item, faster than a description can.
Things We Cannot Do
Once the carrier holds a parcel, we cannot send it to a new address, and we cannot change the size on an order that has already shipped.
Neither of these is a rule we chose. Once the carrier holds the parcel, its route and contents are fixed on their side.
When to Contact Us Straight Away
A wrong address, a size you want to change, or a duplicate order. These can only be fixed before the parcel ships, so write to us as soon as you notice.
Anything else is fine to send any time, and we reply in order during working hours.